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Ticket #TSV-24601

Email not receiving on mobile after DNS change

In Progress

Priority

Normal

Category

Assigned to

Amina H.

Just now · Tsavo Support

DNS MX records verified. Rolling out ActiveSync push settings, try refreshing your inbox in 10 minutes.

2h ago · Amina H., support

Assigned to me. I can see the DNS change from yesterday. Investigating whether cached MX records are the cause.

3h ago · You

Since updating our nameservers yesterday, mail is not pushing to iPhones. Webmail works fine. Domain is example.co.ke.